Frequently Asked Questions
Shipping & Payments
Shipping & Payments
Where are you based?
My studio is based in Sydney, Australia
Are prices on the website in Australian dollars?
Yes. All prices are in Australian dollars and include GST. If you are purchasing from outside of Australia this tax will be deducted at checkout.
Will I be charged sales tax?
We send all goods from Australia. Depending on your location you may be charged sales tax by your country of residence. We are not responsible for covering your sales tax. If you do not collect your item from your post office and if it is returned to us you are not eligible for a refund.
You will not be charged extra sales tax if you reside within Australia (GST is included in our prices).
You will not be charged extra sales tax if you reside within Australia (GST is included in our prices).
Do you offer Afterpay?
Yes. Afterpay is available for Australian customers by contacting us directly via email - rae@utopiavision.co
Do you offer PayPal?
Yes, paypal is available through the checkout.
Do you offer Direct Debit Transfers?
Yes. Direct Debit transfers are available for Australian customers by contacting us directly via email - rae@utopiavision.co
We can raise an invoice on request as well.
We can raise an invoice on request as well.
What is your returns policy?
Please see our returns policy on the Shipping and Returns page
Do you ship worldwide?
Yes. We ship all prints worldwide. Unfortunately we cannot ship framed works at this time, however we can assist with suggested framing options.
Photographic Prints
What size prints do you offer?
Limited edition photographic prints are available as specified on each item drop down menu for the particular work at the discretion of the artist ranging from Small to Extra Large. Smaller edition works are only available on selected works.
All works are editioned in small runs as specified.
All works are editioned in small runs as specified.
What is a limited edition print?
A limited edition print is only available in a limited quantity. Prints are signed and numbered for authenticity.
How are your prints made?
All prints are made in Australia.
Prints are printed as specified on each item as follows:
C-Type or Silver Gelatin hand printed from original negatives working with the premium printer in Australia.
Pigment print on heavyweight archival Hahnemühle photo rag paper.
Prints are printed as specified on each item as follows:
C-Type or Silver Gelatin hand printed from original negatives working with the premium printer in Australia.
Pigment print on heavyweight archival Hahnemühle photo rag paper.
Do you offer custom sizes?
Please email your request for any special commissions with your preferred sizing for consideration - rae@utopiavision.co
What should I do when I receive my print?
We recommend taking your unframed print directly to your local framer as soon as possible. Taking it to your framer will minimise the chance of the print getting damaged/scratched. The sooner you do this the better.
Should you like framer referrals, please contact us.
Should you like framer referrals, please contact us.
I’ve ordered a print, when will I receive it?
Please view our Shipping and Returns page for details.
Framing Service
Do you offer framing?
Yes. I offer framing in my signature style on all photographic prints as specified.
I work with a local premium professional art framer to finish your new photographic print in my signature style – box mounted, with a traditional mat board and option for Tasmanian Oak, white or black as specified for each work. Refer to details. Once you have received your framed artwork, it is ready to hang.
I work with a local premium professional art framer to finish your new photographic print in my signature style – box mounted, with a traditional mat board and option for Tasmanian Oak, white or black as specified for each work. Refer to details. Once you have received your framed artwork, it is ready to hang.
How long does framing take?
Please refer to the Shipping and Returns for timing.
Your artwork is printed to order then delivered to the art framer to be custom framed and finished. It is then shipped securely to ensure its safe delivery to your address.
The work comes with a certificate of authenticity. It is not signed on the actual print on the front at the discretion of the artist, should you like this it can be done on request.
Your artwork is printed to order then delivered to the art framer to be custom framed and finished. It is then shipped securely to ensure its safe delivery to your address.
The work comes with a certificate of authenticity. It is not signed on the actual print on the front at the discretion of the artist, should you like this it can be done on request.
What are the exact dimensions of your framed prints?
The dimensions of the works are specified on your order. For further clarification, please contact us - rae@utopiavision.co
Do you work with trade for collaboration and sales?
We welcome the opportunity for collaboration with like minded businesses and people.If you are an interior designer, stylist, hotel, architect, restaurant/cafe, airbnb host or retail buyer please make contact about working together as a trade partner.
I like your photographs, can I use them?
It is a breach of copyright to use any of the photographs on this website or my Instagram without permission.
You must obtain permission to reproduce or licence my photographs, please contact via email rae@utopiavision.co with all requests.
You must obtain permission to reproduce or licence my photographs, please contact via email rae@utopiavision.co with all requests.
We work closely with you for all orders and questions you may have about the work.
Please be in contact should you have anything in addition to the above that you need to clarify, please email: rae@utopiavision.co
Please be in contact should you have anything in addition to the above that you need to clarify, please email: rae@utopiavision.co